FAQ's

Below is our frequently asked questions answered. If you have further questions not answered below please contact us.

Incognito Frequently Asked Questions

All artworks are 15 x 10cm.

We are excited to announce a new and improved way to purchase for Incognito 2025!

Half of the collection will be available for purchase in the incognito Gallery at Unit 5, Charlemont Square at 10 April 11 & April 12, while the other half will be exclusively available online.

You can preview both collections starting from noon on March 1. It will be clear to see on our website which postcards are part of the Charlemont Square Gallery collection and which will be availabe to buy online.

Postcards in the Charlemont Square gallery will be available to purchase in person on Friday, April 11and Saturday, April 12 from 10am to 4pm.

If you can't make it to the gallery or specifically want a postcard from our online collection – that will be available to buy from at 8am on Wednesday, April 16.

You can make your purchases easily through our online store: www.incognito.ie.

Both sales offer a diverse selection of artwork in various styles, mediums, and subjects, all generously donated by artists. When an artist donates multiple postcards, we distribute them between the two sales to ensure representation across both.

Each sale includes works from well-known and established artists, as well as talented hobby artists who support Jack and Jill year after year. No matter which sale you choose, you’ll find a fantastic mix of portraiture, landscapes, animals, and more, showcasing the incredible talent behind this fundraising event.

Each artwork is priced at €70 and all funds raised go directly to support the Jack and Jill Children’s Foundation.

To ensure fairness, each customer is allowed to purchase only one item per transaction. In the gallery, there is a one artwork per customer limit.

NO – all payments are processed using Credit/Debit cards.

Post and packaging in the ROI is €6.50, and NI is €9.50 and rest of world is €9,70

The Online collection will be available for purchase starting at 8am on April 16. Once an item is sold, it will be marked as "SOLD" on the website.

Unfortunately, we are unable to offer refunds for items selected incorrectly. All sales are final. Please make sure to carefully review your selection before adding it to your cart. Please ensure you are happy with your piece before making your purchase.

Any items that have been purchased out will be marked with a SOLD note on the artwork piece.

Once the sale has closed, the identities of the artists will be revealed, and you’ll discover who crafted each incognito masterpiece!

Due to the fragile nature of the artwork, each order is completed and packed individually. As such, our shipping and packaging fees are applied per order.

Orders will be completed within 2 weeks and sent via registered post.

If the website isn’t working for you. Try refreshing the page or using a different browser – Chrome, Edge, Firefox. If there is an issue from our side (due to high volume of traffic) we will have updates on our social media

Facebook: https://www.facebook.com/2025Incognito

If you are experiencing issues that are not answered in our FAQ’s, you can email your query to us at incognito2025@jackandjill.ie or send a direct message to Facebook https://www.facebook.com/2025Incognito

Absolutely! Anyone around the world can purchase a piece from this collection. Post and packaging in the ROI is €6.50, and NI is €9.50 and rest of world is €9,70

Thank you! We’d be thrilled to have you on board next year. Registration will open in May 2025. Please keep an eye on the website and social media or feel free to email your details to incognito2025@jackandjill.ie

Absolutely! You can help support Jack and Jill Children’s Foundation by making a direct donation by the link below.

To make a donation simply click on the following link: https://www.jackandjill.ie/how-you-can-help/donate/