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FAQ

Delivery time?

For deliveries within the Republic of Ireland, please allow up to 5 working days.

Where do you deliver to?

Currently we only offer delivery to any Republic of Ireland address.

Can I return a product/s?

Jack & Jill Children’s Charity returns/refund policy complies with EU distance-selling regulations (2000), which outlines your rights to cancel your order.

If you wish to cancel an order, written notice by email must be given within 7 working days after the day an item is received.

We will only offer a refund as long as good(s) are sent back in their original condition, are unused and unopened in their original packaging.

In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund.

Refunds will be paid within 30 days of receiving the written notice of cancellation.

Your statutory rights are not affected.

Can my Delivery Address be different to my Billing Address?

Yes – you can enter a separate billing and delivery address during the checkout process. Please note, the billing address should match the address for which credit card statements are sent.